This is an on-site position, and the applicant must reside in the greater Pittsburgh area. The position will involve driving in southern Pittsburgh from Burgettstown to McMurray, as well as other locations.

ESSENTIAL JOB FUNCTIONS:Ìý

• Builds and maintains client and internal relationships to drive mutually beneficial solutions and drive positive client experiences; acts as an onsite technical expert and OSIS client liaison.
• Communicates with clients, in written and verbal form, per OSIS communication standards to ensure consistent communication.
• Communicate with site management the ticket resolution, confirm all tasks were completed, ensure the service/project issue(s) was resolved, and close the ticket upon confirmation.
• Receives escalated tickets and prioritization from OSIS Service Desk Service Board; communicates via the ticket details and with Service Desk Team Lead if work cannot be completed.
• Reviews tickets and collects appropriate tools and parts to complete the work; sign parts and tools out with procurement.
• Performs all onsite work required for service/project tickets, including equipment installation; communicates with appropriate Departments and or Service Desk Tiers to facilitate ticket resolution, as needed; accurately documents and clarifies work needed or completed; captures photos of client equipment to assist Departments and or Service Desk Tiers in troubleshooting future issues.
• Notifies procurement when parts need to be ordered to resolve client issues; communicates any client specific preferences for parts.
• Maintains up-to-date and accurate ticket status and documentation for all work completed; Escalates client issues back to Service Desk Team Lead, when appropriate, and clearly communicates steps taken, future steps and client needs in the ticket.
• Accurately tracks, documents, and allocates time and mileage.

WORK ENVIRONMENT:

• This is a full-time, onsite position that operates in an office setting.
• The role requires the regular use of standard office equipment such as computers, phones, scanners, copy machines, and filing cabinets.
• Experience working with technical hardware is a must.
• The ability to lift computers and computer peripherals, as well as other equipment, and to bend or stand as necessary is required.
• Occasionally, this position may involve lifting computer equipment unassisted, weighing up to 100lbs.

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time onsite position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand based on the on-call schedule.

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TRAVEL:

This position requires 75% travel within a 2-hour radius of the position\’s home base.

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REQUIRED EXPERIENCE:

• Associate degree in Computer Science or other IT expertise
• Minimum of 2 years of experienceÌýin an IT Enterprise environment.
• Minimum 2 years’ experience troubleshooting hardware and software problems.
• Hands on experience with servers and basic networking experience with minimum ability to trace/tone out lines, assist in coordinating cabling, and field installation of network equipment with remote guidance

PREFERRED EXPERIENCE:

• Bachelor\’s degree in Computer Science or other IT expertise
• 3+ years ofÌýexperience in an IT Enterprise environment
• 3+ years ofÌýexperience in IT in a Healthcare environment, including experience with EMR/PM software (NextGen preferred)
• 3+ years’ experience troubleshooting hardware and software problems.
• Hands-on experience with Microsoft Active Directory and Exchange Server

At OSIS, we celebrate diversity and believe in creating an inclusive workplace where everyone feels empowered to bring their authentic selves to work. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce and fostering an inclusive culture where all employees feel welcomed, valued, and respected. ÌýJoin us in our mission to build a diverse and dynamic team that serves Federally Qualified Health Centers nationwide.

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The System administrator is responsible for the maintenance, configuration, and reliable operation of computer systems and servers.Ìý This individual will install hardware and software and participate in research and development to continuously improve and keep up with the IT business needs of the organization. The system administrator will actively resolve problems and issues with computer and server systems to limit work disruptions within the company.Ìý The system administrator will be a key component of the cyber security team.

Job Responsibilities

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
• Install and upgrade computer components and software, manage virtual environment, and integrate automation processes
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Provide documentation and technical specifications to management for planning and implementing new or upgrades of IT infrastructure
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Responsible for capacity, storage planning, and database performance
• Understand and implement information security concepts and best practices during every activity. Continually work to reduce risk and enhance information security and assurance.

ÌýJob Requirements

• Associate or Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
• Preferred Certifications: CompTIA A+, Sec +
• Preferred: Knowledge of NIST 800-171 Security Framework
• Strong knowledge of systems and networking software, hardware, and networking protocols
• Experience with scripting and automation tools
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
• A high level of interpersonal skill and client service orientation is required
• Ability to guide internal clients through support issues in-person and over the phone
• Excellent problem solving, creative thinking, written and oral communication skills
• Can-do attitude with a demonstrated ability to work both on a team and independently
• Ability to handle numerous projects across various disciplines simultaneously while adhering to deadlines
• Willingness to perform other duties and tasks as needed and required by management
• Ability to work a flexible schedule, including overtime when needed
• Must be able to lift, carry, move, and transport objects of up to 40 lb.
• Must have reliable transportation
• Must be able to pass drug screening and background checks

Qualified applicants should submit resumes to jcosta@clarktesting.com. We will only contact applicants in whom we have strong interest. Clark Testing is an Equal Opportunity Employer.

JOB TITLE: IT Intern

JOB TYPE: Flexible Schedule; Internship

LOCATION: Washington, PA

RPM Industries, LLC, located in Washington, PA, manufactures a broad range of engine pre-lubrication, fleet preventative maintenance and fluid evacuation technologies employed in the heavy equipment industry.Ìý RPM Industries offers OEM and retrofit aftermarket systems for heavy-duty diesel applications in a wide variety of industries.

GENERAL JOB DESCRIPTION

RPM Industries is searching for a driven, enthusiastic intern to join our team. Intern will have the opportunity to gain hands-on experience in various aspects of information technology. Working closely with our experienced professionals, you will be exposed to a wide range of tasks that will enhance your skills and knowledge in the IT field. This internship is designed to provide a comprehensive understanding of IT operations within a real-world environment.

DUTIES AND RESPONSIBILITIES

• Respond to user requests for service, troubleshoot problems and help develop solutions.
• Support PC hardware components, desktop operating system software, and application software.
• Perform minor repairs to equipment and arrange for other servicing needs.
• Provide technical assistance to staff and customers on hardware and software-related issues.
• Install, configure, and troubleshoot computer systems, hardware, and software.
• Monitor system performance and troubleshoot any issues.
• Perform other various duties as assigned.

QUALIFICATIONS FOR THE JOB

The ideal candidate will have the opportunity to work on a variety of help desk requests and gain hands-on experience in a supportive environment. The qualifications we are seeking include:

• Proactive Communication: Ability to assume responsibility, interface, and communicate effectively.
• Technical Proficiency: Familiarity with hardware and software installation, basic networking knowledge, and Microsoft Office 365.
• Problem-Solving Skills: Excellent problem-solving and troubleshooting abilities.
• Customer Focus: Strong communication and customer service skills.
• Team Player: Ability to work independently and as part of a team.

Education: We welcome applications from high school students with a strong interest in IT, as well as college students pursuing a degree in IT or Computer Science. This internship is designed to provide hands-on experience and learning opportunities for individuals who are passionate about technology and eager to explore a career in IT.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Employment is contingent upon successful completion of a criminal background check.

TO APPLY: PLEASE SEND RESUME TO rmolnar@rpmindustries.com orÌý CALL 724-228-5130